FAQ's
Who is Harlequin Kids?
The best school accessory company on the planet! We have the best school backpacks, school bags, lunchboxes, pencil cases, desk accessories and anything else for school and homework that you can think of. We love bright colours, unique designs and anything that can make school fun! Harlequin Kids also believes in quality and craftsmanship, so we have a lifetime warranty on Harlequin branded school bags, unless otherwise stated!
Will the school bag I order for my child have their school logo printed on the bag?
No. Your bag will come as pictured or personalised (if you have chosen to personalise it) with your unique design. You can choose a bag colour that will match your school uniform colour, but the school crest will not appear on the item.
Is there a warranty on Harlequin branded bags?
Absolutely! Our products are extremely high quality and carry up to a lifetime manufacturers warranty on Harlequin branded school bags, unless otherwise stated in individual product descriptions. Remember warranty excludes normal wear and tear/misuse of products - please see our warranty description for full details.
How long does it take to personalise my items?
As our Kids Crew lovingly make all your items to order, personalised and/or named items require between 3 - 10 days production time from placement of your order and therefore will be despatched upon completion from our warehouse. Sometimes we are as fast as lightening and your personalised orders will be sent out on the very same day you order!
For Harlequin Kid's array of non-personalised, stocked items, our Kids Crew will pick 'n' pack all your chosen goodies and despatch them within 2 - 5 days.
Can I return my personalised item?
If you have changed your mind about your purchase, chose the wrong item or misspelt a name/word, NO. Because the item now has your chosen design it can not be returned to our stock for re-sale. As there are so many wonderful and interesting names out there in the world, it would be impossible for our team to know if a name is misspelt, so please triple-check the spelling on any personalised orders at the time of purchasing!
Does Harlequin Kids sell my personal information to anyone else?
No way! Harlequin Kids takes your privacy and ours very seriously and does not pass any info onto any third parties. Please see our Privacy Statement for full disclosure
Do you gift wrap?
Currently we do not gift wrap individual items, but we will be looking into this for the not so distant future.
Who are the Harlequin Kids Crew?
Harlequin Kids Crew are the amazing souls who help create, design, produce, print, pack and despatch our Harlequin Kids products for your children wherever you may be in the world.
Our mission is to make it as easy and fun as possible for you to order our bags and accessories, so that your children have the best quality school bags money can buy and their backs grow up healthy and strong!
For any help or advice, please email us directly.