Formerly www.schoolbags.com.au

Warranty Registration

Welcome to the Gang - You've got good taste!

Thank you for choosing to grow up with Harlequin


Free protection for all your Harlequin products

Yes, that's right! No need to keep your invoice handy anymore if you simply register your purchase today. That's peace of mind at no extra cost.

Harlequin School Bags prides itself on exceptional quality and commitment to you as a customer, and that's why we offer up to an unprecedented Lifetime Manufacturer's Warranty on our fabulous school products! Amazing, right?!

To register your purchase today: Click here to launch your registration form


Free Repair Service

As part of Harlequin's renowned customer service. If your bag has been through the wars and needs some TLC to get your favourite backpack 'back on your back', then our dedicated Bag Nurses will repair your favourite backpack where possible.

Please email our emergency hotline to see how we can help: BagDoctor@harlequingroup.com.au

Warranty - we’ve got your back!

All Harlequin branded products are designed to be tough and manufactured to the highest industry standards and will last many years if used and cared for correctly. As stated on each product's description, Harlequin ‘backs you’ with our manufacturer’s warranty on all our products where we warrant against any faulty workmanship, defects and materials.

A warranty does not negate the responsibility of the owner to look after and care for their bag. Depending on how roughly school bags are used and treated day-to-day, will determine their longevity. School Bags are an important part of school equipment and uniform and should be regarded and respected as so.

If you look after, care for and respect your Harlequin Bag, it will look after you and will last many years.

What is not covered

Our warranty does not cover damages that result from accidental or intentional misuse or abuse of the product. It does not cover the normal wear and tear or damages such as abrasion, scratches or fading. It does not cover products that have been worn and used incorrectly; backpacks that have had key-rings/charms threaded through and hung from zipper holes.  It does not cover sample products sold at sale prices and discounted products sold as imperfect or seconds; products that have been exposed to bleaching; and backpacks that have been machine washed.

Our school Lifetime Warranty label is defined by using a Kindy sized backpack from years 0-2, a primary sized backpack from years 1-6 and a senior sized backpack from years 7-12; and excludes bags handed down to siblings and second-hand bags.

NB: Machine washing or extended exposure to UV and direct sunlight will compromise the protective coatings used on outer fabrics and will cause fading to screen prints and/or dyed fabrics. - See care instructions on T & C's page.

If any product is deemed to have a manufacturer‘s fault, then it will be fixed or replaced at no extra cost to the customer. 

PS: Just so you know, we respect your privacy and will never pass on your details to third parties.

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