Formerly www.schoolbags.com.au

Terms and Conditions

BLACK FRIDAY 2021

We're Putting the Colour Back into Black BRIGHT Friday!

Save up to 50% on absolutely everything!*

  • Better Totes Brand - Save 30%
  • Step By Step Brand - Save 30%
  • Winkipop Brand  - Save 45%
  • Harlequin Brand - Save 15%
  • Harlequin Maroon Posture Senior Tuff-Packs  - Save 50%
  • Harlequin Black Sports Bags MED & LGE - Save 50%
  • Everything else - Save 15%

*Offer valid for four days only (Friday November 26th 12.01am AEDST to Monday November 29th 11.59pm AEDST). Offer excludes products listed in the 'Schools Online' section. Cannot be used in conjunction with any other offer and no further discounts apply. Not valid on prior transactions. Discount does not apply to shipping costs.

Warranty

Warranty - we’ve got your back!

All Harlequin branded products are designed to be tough and manufactured to the highest industry standards and will last many years if used and cared for correctly. As stated on each product's description, Harlequin ‘backs you’ with our manufacturer’s warranty on all our products where we warrant against any faulty workmanship, defects and materials.

A warranty does not negate the responsibility of the owner to look after and care for their bag. Depending on how roughly school bags are used and treated day-to-day, will determine their longevity. School Bags are an important part of school equipment and uniform and should be regarded and respected as so.

If you look after, care for and respect your Harlequin Bag, it will look after you and will last many years.

What is not covered

Our warranty does not cover damages that result from accidental or intentional misuse or abuse of the product. It does not cover the normal wear and tear or damages such as abrasion, scratches or fading. It does not cover products that have been worn and used incorrectly; backpacks that have had key rings/charms threaded through and hung from zipper holes.  It does not cover sample products sold at sale prices and discounted products sold as imperfect or seconds; products that have been exposed to bleaching; and backpacks that have been machine washed.

Our school Lifetime Warranty label is defined by using a Kindy sized backpack from years 0-2, a primary sized backpack from years 1-6 and a senior sized backpack from years 7-12; and excludes bags handed down to siblings and second-hand bags.

NB: Machine washing or extended exposure to UV and direct sunlight will compromise the protective coatings used on outer fabrics and will cause fading to screen prints and/or dyed fabrics. - See care instructions below.

If any product is deemed to have a manufacturer ‘s fault, then it will be fixed or replaced at no extra cost to the customer. 

Care

Together with school books, our bags have been known to carry all sorts of weird and wonderful things known to man, with spills inside that we still can’t identify!

To care for and keep your bag pristine as possible, please follow the care instructions printed on product labels and information  below.

All printed fabric products must be stored inside in a cool and well-ventilated, dry environment out of sunlight.

Do not use key rings/charms threaded through and hung from zipper holes to pull zippers closed. This creates too much torque on the zip and will damage the zip, which in turn voids your warranty.  Charms are to be hung from the D-Ring on the side of each backpack which has been specifically designed to carry key-rings.

At the end of each school Term. You should sponge clean your backpack to keep it smelling and looking it’s best, and free from remnants and spills. 

Do not machine wash backpacks as this will compromise the protective coatings used on outer fabrics.

Suggested Backpack cleaning: Use a soapy sponge to spot clean and dab any stains on the outside. Do not rub over any screen printed logos or printed transfer stickers, as this will wear away prints.  On the inside of your backpack, clean away spills with a soapy sponge and a drop of disinfectant. Ensure you clean and dry your bag thoroughly as any left-over spill residue will attract mould to grow.

NB: School Backpacks are an important part of school uniform and equipment and should be regarded and respected as so. Depending on how roughly school bags are used and treated day-to-day, will determine their longevity. If you look after and respect your Harlequin school bag, it will look after you and last many years.

Parent E-Store Schools

Any 'Sitewide' discounts advertised do not apply to Parent E-Store School prices. As these prices are negotiated with your school, they cannot be further discounted. This includes all free or discounted shipping. Orders placed via the parent E-Stores are bespoke and made to order and can take up to 14 days to be shipped.

Factory Seconds

Harlequin’s Factory Seconds can be slightly irregular products. This can be for a multitude of reasons including, but not limited to, fabric defects, construction imperfections, slight dye-lot discrepancies, or slight sizing issues. However, our staff looks through each and every piece to inspect for visible flaws. Those without major noticeable flaws are sold as a very clean, Factory Seconds.

Delivery

Despatch of orders from Harlequin's warehouse will take 3-10 days for non-personalised and non-online school orders orders, 3 - 14 days for personalised and 'online schools' orders, excluding Christmas holiday shutdown. Deliveries must be checked upon receipt as any discrepancies will not be accepted after 7 days. If you would like to place an order that requires a specific delivery time frame, please contact us to arrange.

Out of Stock

We update our website product availability multiple times a day. However, in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day and advise you that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order, we will give you a refund immediately; if it is an item we can re-order we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.

Harlequin reserves the right to despatch alternative colours or styles for any promotional items or complimentary parts promised. If no stock is available in any alternative colour or style we are unable to fulfil the promotion description, therefore offers for free items and/or complimentary parts are only available while stocks last.

Free Shipping and Vouchers

From time to time we may promote free shipping or discounted items via email or our social media profiles. During the time frame specified in the promotion, free shipping and other voucher based product discounts will only be applied to orders if and when the customer enters the voucher code in the appropriate field during checkout. Free shipping applies to national orders only and may not be used for express post unless specified. Even if not outlined in the promotional text. Vouchers are not cumulative and cannot be redeemed for cash or cash equivalent. Discount vouchers can not be used for sale items. We reserve the right to decline the use any promotional voucher to a particular order at our discretion, in case this happens a full refund will always be offered to the order if the customer requests it.

N.B. Please note that any storewide promotions or promotional discount cards do not apply to products listed within the 'Parent E-Store/Find You School' section. These prices are negotiated with your school and cannot be further discounted, this includes any discounted and free shipping, unless otherwise stated.

Personalisation

Harlequin takes care to ensure that all personalised items are as close to what the customer has uploaded as possible. Sometimes text and/or design placement is changed so that you get the best-looking products as humanly possible. Personalised products cannot be returned if you have changed your mind or where errors have occurred from a typing error or an error has been made in colour choice. As customers may use all kinds of spellings for names and nick names it is impossible for us to recognise customer mistakes - so please double check your spelling prior to ordering. We do NOT print any trademarked or copyrighted images obtained from other sources. You must be the copyright owner, or provide us with a document mentioning explicit permission to use the images that you send to us.

Variances

Meticulous care is taken in adhering chosen illustrations onto products. Due to the nature of handmade manufacture, current and older stock batches and computer screen colour output variations, printing supplied may differ slightly from batch to batch in materials, components, features and print colour. Actual stock supplied may differ slightly from photo's illustrated on this website and in brochures due to new stock amendments with product design feature updates which all may be subject to change without prior notice.

Content Disclaimer

Content on this website is provided for education and information purposes only. Information about a therapy, service, or treatment does not imply any endorsement from any source quoted and is not intended to replace advice from your doctor or other registered health professional. Content has been prepared for Australian audiences, and was accurate at the time of publication. Readers should note that, over time, currency and completeness of the information may change. Users are always urged to seek advice from their registered health care professional for diagnosis and answers to their medical questions.

Disclaimer

Harlequin International Group Pty Ltd, the owner of this site, disclaims any responsibility towards any person and organisation for any use of the information stated in this site. Neither the owner nor any party involved with creating, designing and updating the site is liable for any damages, may they be direct or indirect, arising from the use of this site. Your use of this site is at your own risk. As all our items are lovingly made there may be slight product and component variations from batch to batch and colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. Whilst Harlequin International Group Pty Ltd endeavours to keep product information, pricing and other information presented on this site accurate and as up to date as possible, we take no responsibility for any errors or omissions that may arise. All prices and specifications are subject to change without notice. By browsing and purchasing on this website, you are agreeing to this disclaimer.

Links

We may offer links to sites that are not operated by Harlequin International Group Pty Ltd. If you visit these linked sites you should review their policies. Harlequin International Group Pty Ltd is not responsible for the policies and practices of other companies. Any transaction entered into between you and a third party site is at your own discretion and risk.

Privacy

Harlequin International Group Pty Ltd respects your privacy and is committed to keeping all your personal information safe and secure. Any information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Harlequin International Group Pty Ltd - unless ordered by a court of law. By submitting an enquiry, order or request with Harlequin International Group Pty Ltd, you authorise us to add you to our database and may receive, from time to time, details of new products, sales, giveaways and our newsletter.

Capacity

All volumes published represent internal capacity.

Design and Copyright Protection

© Harlequin International Group Pty Ltd. All rights reserved. All worldwide designs and trademarks, pending and registered are designs and trademarks of Harlequin International Group Pty Ltd, subject to protection under Design and Trade Practices Acts worldwide. Any unauthorised use or replication is prohibited by law.

For online customers

Bulk Buy

All Harlequin products are available to purchase in bulk at wholesale pricing. We print single colour logos free of charge (some initial set-up fees maybe incurred). Full colour digital transfers prices upon request. Contact Bag HQ at hi@harlequingroup.com.au for details.

Warranty

All Harlequin nylon products are manufactured to the highest industry standards. We offer a manufacturer‘s warranty on all products as stated on each product's swing tag or product description. Unless otherwise stated, we warrant against any faulty workmanship and/or materials, EXCLUDING: Normal wear and tear of product; discontinued products sold at sale prices and discounted products sold as imperfect or seconds; any misuse of product; products not used for their intended use, products that have been worn incorrectly; products that have been exposed to UV light and bleaching, products that have been washed.

School Backpacks are an important part of school uniform and equipment and should be regarded and respected as so. Depending on how roughly school bags are used and treated day-to-day, will determine their longevity. If you look after, care for and respect your Harlequin school bag, it will look after you and last many years.

NB: Washing or exposure to UV and direct sunlight will compromise the protective coatings used on outer fabrics and will cause fading to screen prints and/or dyed fabrics.- See care instructions below.

If any product is deemed to have a manufacturer‘s fault, then it will be fixed or replaced at no extra cost to the customer. Register your purchased products for warranty here and read more about how to return a faulty item here.

Parent E-Store Schools

Any 'Sitewide' discounts advertised do not apply to Parent E-Store School prices. As these prices are negotiated with your school, they cannot be further discounted. This includes all free or discounted shipping.

Factory Seconds

Harlequin’s Factory Seconds can be slightly irregular products. This can be for a multitude of reasons including, but not limited to, fabric defects, construction imperfections, slight dye-lot discrepancies, or slight sizing issues. However, our staff looks through each and every piece to inspect for visible flaws. Those without major noticeable flaws are sold as a very clean, Factory Seconds.

Delivery

Despatch of orders from Bag HQ will take 3-5 days for non-personalised orders, 3 - 10 days for personalised orders and 14 - 28 days for handmade orders, excluding Christmas holiday shutdown. Deliveries must be checked upon receipt as any discrepancies will not be accepted after 7 days. If you would like to place an order that requires a specific delivery time frame, please contact us to arrange.

Out of Stock

We update our website product availability multiple times a day. However, in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order, we will give you a refund immediately; if it is an item we can re-order we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.

Harlequin reserves the right to despatch alternative colours or styles for any promotional items or complimentary parts promised. If no stock is available in any alternative colour or style we are unable to fulfil the promotion description, therefore offers for free items and/or complimentary parts are only available while stocks last.

Free Shipping and Vouchers

From time to time we may promote free shipping or discounted items via email or our social media profiles. During the time frame specified in the promotion, free shipping and other voucher based product discounts will only be applied to orders if and when the customer enters the voucher code in the appropriate field during checkout. Free shipping applies to national orders only and may not be used for express post unless specified. Even if not outlined in the promotional text, there is a minimum spend of $30 for any free shipping voucher to become valid, unless otherwise express in writing by Harlequin School Bags. Vouchers are not cumulative and cannot be redeemed for cash or cash equivalent. The user of a discount voucher on already reduced items will cancel the existing discounted price and apply the new promotional condition offered by the voucher entered by the customer. We reserve the right to decline the use any promotional voucher to a particular order at our discretion, in case this happens a full refund will always be offered to the order if the customer requests it.

N.B. Please note that any storewide promotions or promotional discount cards do not apply to products listed within the 'Parent E-Store/Find You School' section. These prices are negotiated with your school and cannot be further discounted, this includes any discounted and free shipping, unless otherwise stated.

Care

Please follow care instructions printed on product labels. Printed nylon products must be stored inside in a cool environment out of sunlight. All nylon products can be sponged clean internally and left to dry in a ventilated area in the shade. Washing of outer fabrics especially with detergents or prolonged exposure to UV and direct sunlight will cause fading to screen prints and/or dyed fabrics.

NB: School Backpacks are an important part of school uniform and equipment and should be regarded and respected as so. Depending on how roughly school bags are used and treated day-to-day, will determine their longevity. If you look after and respect your Harlequin school bag, it will look after you and last many years.

Personalisation

Harlequin takes care to ensure that all personalised items are as close to what the customer has uploaded as possible. Sometimes text and/or design placement is changed so that you get the best-looking products as humanly possible. Personalised or handmade products cannot be returned if you have changed your mind or where errors have occured from a typing error or an error has been made in colour choice. As customers may use all kinds of spellings for names and nick names it is impossible for us to recognise customer mistakes - so please double check your spelling prior to ordering. With DIY orders, we will NOT print any trademarked or copyrighted images obtained from other sources. You must be the copyright owner, or have explicit permission to use the images that you send to us.

Variances

Meticulous care is taken in adhering chosen illustrations onto products. However, due to the nature of handmade manufacture, current and older stock batches and computer screen colour output variations, products and printing supplied may differ slightly from batch to batch in material, components, features and print colour.

Content Disclaimer

Content on this website is provided for education and information purposes only. Information about a therapy, service, or treatment does not imply any endorsement from any source quoted and is not intended to replace advice from your doctor or other registered health professional. Content has been prepared for Australian audiences, and was accurate at the time of publication. Readers should note that, over time, currency and completeness of the information may change. Users are always urged to seek advice from their registered health care professional for diagnosis and answers to their medical questions.

Disclaimer

Harlequin International Group Pty Ltd, the owner of this site, disclaims any responsibility towards any person and organisation for any use of the information stated in this site. Neither the owner nor any party involved with creating, designing and updating the site is liable for any damages, may they be direct or indirect, arising from the use of this site. Your use of this site is at your own risk. As all our items are lovingly made there may be slight product and component variations from batch to batch and colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. Whilst Harlequin International Group Pty Ltd endeavours to keep product information, pricing and other information presented on this site accurate and as up to date as possible, we take no responsibility for any errors or omissions that may arise. All prices and specifications are subject to change without notice. By browsing and purchasing on this website, you are agreeing to this disclaimer.

Links

We may offer links to sites that are not operated by Harlequin International Group Pty Ltd. If you visit these linked sites you should review their policies. Harlequin International Group Pty Ltd is not responsible for the policies and practices of other companies. Any transaction entered into between you and a third party site is at your own discretion and risk.

Privacy

Harlequin International Group Pty Ltd respects your privacy and is committed to keeping all your personal information safe and secure. Any information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Harlequin International Group Pty Ltd - unless ordered by a court of law. By submitting an enquiry, order or request with Harlequin International Group Pty Ltd, you authorise us to add you to our database and may receive, from time to time, details of new products, sales, giveaways and our newsletter.

Capacity

All volumes published represent internal capacity.

For Schools, wholesale & reseller customers

Bulk Buy

All Harlequin products are available to purchase in bulk at wholesale pricing. We print single colour logos free of charge (some initial set-up fees maybe incurred). Full colour digital transfers prices upon request. Contact Bag HQ at hi@harlequingroup.com.au for details.

Terms of Sale—Please contact BAG HQ for a complete list of our T&Cs

All orders received via email, fax, telephone, post or via our Wholesale e-catalogue are accepted subject to Harlequin’s Terms and Conditions of Sale and override any conditions made by the purchaser. All products and goods supplied remain the property of Harlequin International Group Pty Ltd until all invoices have been settled in full, upon which ownership of goods will transfer to the customer.

Variances

Regarding samples viewed and products ordered. Due to the nature of handmade manufacture, products supplied may differ slightly from batch to batch in material, colour, content, print colour and size of product. Product designs/features may be subject to change without prior notice.

Updated Products

All products are advertised with their latest features and are continually being updated. Existing warehouse stock will always be supplied first.

Warranty

All Harlequin nylon products are manufactured to the highest industry standards. We offer a manufacturer‘s warranty on all products as stated on each product's swing tag or product description. Unless otherwise stated, we warrant against any faulty workmanship and/or materials, EXCLUDING: Normal wear and tear of product; discontinued products sold at sale prices and discounted products sold as imperfect or seconds; any misuse of product; products not used for their intended use, products that have been worn incorrectly; products that have been exposed to UV light and bleaching, products that have been washed.

NB: Washing or exposure to UV and direct sunlight will compromise the protective coatings used on outer fabrics and will cause fading to screen prints and/or dyed fabrics.- See care instructions below.

School Backpacks are an important part of school uniform and equipment and should be regarded and respected as so. Depending on how roughly school bags are used and treated day-to-day, will determine their longevity. If you look after, care for and respect your Harlequin school bag, it will look after you and last many years.

If any product is deemed to have a manufacturer‘s fault, then it will be fixed or replaced at no extra cost to the customer.

Contact our team at returns@harlequingroup.com.au for more information.

Care

Please follow care instructions printed on product labels. Printed nylon products must be stored inside in a cool environment out of sunlight. All nylon products can be sponged clean internally and left to dry in a ventilated area in the shade. Washing of outer fabrics especially with detergents or prolonged exposure to UV and direct sunlight will cause fading to screen prints and/or dyed fabrics.

NB: School Backpacks are an important part of school uniform and equipment and should be regarded and respected as so. Depending on how roughly school bags are used and treated day-to-day, will determine their longevity. If you look after and respect your Harlequin school bag, it will look after you and last many years.

Content Disclaimer

Content on this website is provided for education and information purposes only. Information about a therapy, service, or treatment does not imply any endorsement from any source quoted and is not intended to replace advice from your doctor or other registered health professional. Content has been prepared for Australian audiences, and was accurate at the time of publication. Readers should note that, over time, currency and completeness of the information may change. All users are urged to always seek advice from their registered health care professional for diagnosis and answers to their medical questions.

Disclaimer

Harlequin International Group Pty Ltd, the owner of this site, disclaims any responsibility towards any person and organisation for any use of the information stated in this site. Neither the owner nor any party involved with creating, designing and updating the site is liable for any damages, may they be direct or indirect, arising from the use of this site. Your use of this site is at your own risk. As all our items are lovingly made there may be slight product variations and colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. Whilst Harlequin International Group Pty Ltd endeavours to keep product information, pricing and other information presented on this site accurate and as up to date as possible, we take no responsibility for any errors or omissions that may arise. All prices and specifications are subject to change without notice. By browsing and purchasing on this website, you are agreeing to this disclaimer.

Links

We may offer links to sites that are not operated by Harlequin International Group Pty Ltd. If you visit these linked sites you should review their policies. Harlequin International Group Pty Ltd is not responsible for the policies and practices of other companies. Any transaction entered into between you and a third party site is at your own discretion and risk.

Privacy

Harlequin International Group Pty Ltd respects your privacy and is committed to keeping all your personal information safe and secure. Any information that you provide to us including your school or business name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Harlequin International Group Pty Ltd—unless ordered by a court of law. By submitting an enquiry, order or request with Harlequin International Group Pty Ltd, you authorise us to add you to our database and may receive, from time to time, details of new products, sales, promotions, giveaways and our newsletter.

Cancellations

Cancellations will be accepted at Harlequin’s discretion. Verbal cancellations will not be accepted nor will cancellations for completed indent stock, artwork/screen costs and orders that have already been completed. A request for a cancellation must be sent in writing and will be confirmed by return email to verify receipt and decision of request.

Capacity

All volumes published represent internal capacity.

Design and Copyright Protection

©1995-2018 Harlequin International Group Pty Ltd. All rights reserved. All worldwide designs and trademarks, pending and registered are designs and trademarks of Harlequin International Group Pty Ltd, subject to protection under Design and Trade Practices Acts worldwide. Any unauthorised use or replication is prohibited by law.

© 1996-2021 Harlequin International Group Pty Ltd.