Lifetime Warranty

An Up To Lifetime Warranty for All Your Harlequin Branded Products!

The Epitome of Craftsmanship & Durability

Discover the ultimate peace of mind with Harlequin School Bags’ Lifetime Manufacturer’s Warranty – the hallmark of our commitment to quality and durability. We take pride in our products’ superior craftsmanship, designed to withstand the toughest conditions and manufactured to the highest industry standards.

  • DURAGARDE™ fabric has been the principal component in the engineering of Harlequin’s Tuff-Pack range for close to three decades, which is why our ‘Tuff-Packs’ are called ‘Tuff’!

  • The REACH compliant, ZERO PVC fabric has been specifically constructed to withstand the rigours of day-to-day school life.

  • Duragarde uses recycled materials with Global Recycled Standard (GRS) certificates and is strictly compliant with ECHA (the European regulatory body for the safe use of chemicals in the community).

  • Treated with antibacterial, water repellent coatings, the tough yet lightweight fabric ensures a high-performance resistance to mould, stains and tears.

Warranty Registration

To register your purchase today:

Warranty Registration

What we cover

  • Free protection for all your Harlequin products

    Yes, that's right! No need to keep your invoice handy anymore if you simply register your purchase today. That's peace of mind at no extra cost. Harlequin School Bags prides itself on exceptional quality and commitment to you as a customer, and that's why we offer up to an unprecedented Lifetime Manufacturer's Warranty on our fabulous school products! Amazing, right?!

  • Free Repair Service

    As part of Harlequin's renowned customer service. If your bag has been through the wars and needs some TLC to get your favourite backpack 'back on your back', then our dedicated Bag Nurses will repair your favourite backpack where possible. You can drop off your bag or post it to us ( customer's expense). We will then repair and post it back to you at our expense. Please contact us through our form and we'll get back to you!

  • Warranty - we’ve got your back!

    All Harlequin branded products are designed to be tough and manufactured to the highest industry standards and will last many years if used and cared for correctly. As stated on each product's description, Harlequin ‘backs you’ with our manufacturer’s warranty on all our products where we warrant against any faulty workmanship, defects and materials. A warranty does not negate the responsibility of the owner to look after and care for their bag. Depending on how roughly school bags are used and treated day-to-day, will determine their longevity. School Bags are an important part of school equipment and uniform and should be regarded and respected as so. If you look after, care for and respect your Harlequin Bag, it will look after you and will last many years.

What we do not cover

  • Our warranty does not cover damages that result from accidental or intentional misuse or abuse of the product. It does not cover the normal wear and tear or damages such as abrasion, scratches, fading or overloading of the bag where zippers are forced shut. It does not cover products that have been worn and used incorrectly; backpacks that have had key-rings/charms threaded through and hung from zipper holes. It does not cover sample products sold at sale prices and discounted products sold as imperfect or seconds; products that have been exposed to bleaching; and backpacks that have been machine washed. Our school Lifetime Warranty label is defined by using a Kindy sized backpack from years 0-2, a primary sized backpack from years 1-6 and a senior sized backpack from years 7-12; and excludes bags handed down to siblings and second-hand bags.

    Visit our Care Page for helpful tips on maintaining and caring for your product.