Dispatch time for 'personalised' products & online school orders
Please note our offices will re-open from our Christmas break on 8 JANUARY 2024, where our team will start to process your orders ready for back-to-school.
Our team passionately make all your items to order, personalised and/or named items and online schools orders require between 3 - 14 days production time from placement of your order and therefore will be dispatched upon completion from our warehouse in Sydney. Sometimes we are as fast as lightening and your personalised orders will be sent out on the very same day you order.
Sooooo, if you require information about current waiting times and delivery, please email us at Harlequin Kids or give us a bell on (02) 9316 6444.
Dispatch time for 'non-personalised' products
For Harlequin's array of non-personalised, stocked items and school bags, we will pick 'n' pack all your chosen goodies and dispatch them within 3 - 5 days.
Out of stock items
We update our site's product availability continually. However, in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within 2 business days that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.
*Please note: FREE SHIPPING offers only apply to Australia e-Parcel Standard Shipping Rates. For the rare 'pick-up' order, if previously authorised, our postage and handling charge still applies.