Shipping & Delivery Choices
We offer 3 convenient methods of delivery from our headquarters in Sydney.
Delivery Options
Delivery Method
Cost
FREE
Standard
FREE Standard Shipping for orders over $199 within Australia Only. Australia Post eParcel Service: 2 - 14 business day delivery from despatch of ready goods. Regional areas will vary and could take up to 10 business days for delivery. Price includes handling.
Orders over $199
FREE
Standard
Australia Post eParcel Service: 2 - 14 business day delivery from despatch of ready goods. Country regions will vary and could take up to 10 business days for delivery. Price includes handling.
Flat Rate
$14.95
Express
Australia Post Express Service: 1 - 2 business day delivery from despatch of ready goods. Country regions may vary. Australia Post guarantees next business day delivery within the Express Post Metro Network. Delivery outside this network will receive the fastest possible delivery using existing transport links provided by Australia Post. Price includes handling.
Please visit this link for a more detailed description of the Express Post Network.
Flat Rate
$19.95
International
Deliveries outside Australia are sent via Australia Post International Courier. It is your (the customer) responsibility to pay any import duty and sales taxes within your own country. Please note that delivery timeframes vary from one country to another and can possibly take up to 3–6 weeks.
Dispatch time for 'personalised' products & online school orders
Please note our offices will re-open from our Christmas break on 8 JANUARY 2024, where our team will start to process your orders ready for back-to-school.
Our team passionately make all your items to order, personalised and/or named items and online schools orders require between 3 - 14 days production time from placement of your order and therefore will be dispatched upon completion from our warehouse in Sydney. Sometimes we are as fast as lightening and your personalised orders will be sent out on the very same day you order.
Sooooo, if you require information about current waiting times and delivery, please email us at Harlequin Kids or give us a bell on (02) 9316 6444.
Dispatch time for 'non-personalised' products
For Harlequin's array of non-personalised, stocked items and school bags, we will pick 'n' pack all your chosen goodies and dispatch them within 3 - 5 days.
Out of stock items
We update our site's product availability continually. However, in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within 2 business days that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.
*Please note: FREE SHIPPING offers only apply to Australia e-Parcel Standard Shipping Rates. For the rare 'pick-up' order, if previously authorised, our postage and handling charge still applies.