CHRISTMAS Delivery Dates

To ensure Christmas delivery please purchase by December 13th ~ this date has been provided by the friendly elves at Australia Post. Once your order leaves us, it’s over to them to ensure everything arrives safely in time for Christmas! All orders are subject to Harlequin's Terms & Conditions of Sale.

BLACK FRIDAY 2024 TERMS & CONDITIONS

Black Friday Sale named Bold Friday by Harlequin. Running from 20-70% off storewide. Harlequin Brand is 20% off only. Offer excludes all products under the 'Schools Online' section. Offer valid from Monday 18th November, 10am AEDST to Monday 2nd December 11.59pm, AEDST. Discounts as shown. Cannot be used in conjunction with any other offer and no further discounts apply. Not valid on prior transactions. Offer is subject to change.

Harlequin Kids $2 x $250 Back To School Giveaway 2024 - T&CS

The competition has now closed and the winners have been chosen via an automated sweepstakes picker. The winners were chosen from the Instagram platform. @kobie_z and @suziez22 - They have both been announced on all platforms and have been notified of their win. Thank you to all entrants. 

1. The promoter is: HARLEQUIN GROUP (ABN 97 073 061 300)
2. The competition is open to all residents of Australia aged 18 years or over except employees of Harlequin Group and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
3. The competition is being run across all Harlequin Kid’s social media accounts.
4. There is no entry fee and no purchase necessary to enter this competition.
5. By entering this competition, an entrant indicates his/her agreement to be bound by these terms and conditions.
6. The promoter shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions; such change shall be effective immediately upon posting to this webpage.
7. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
8. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
9. The "Prize" refers to 2 x $250 voucher to spend on our website www.harlequinkids.com.au for the winner and their tagged friend.
10. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and the promoter reserves the right to substitute any prize with another of equivalent value without giving notice.
11. Winners will be chosen at random by software from all entries received and verified by the Promoter and or its agents. .
12. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
13. To the extent permitted by applicable law, The Promoter shall not be liable under or in connection with these terms and conditions, the competition or any Prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
14. The competition and these terms and conditions will be governed by Australian law and any disputes will be subject to the exclusive jurisdiction of the courts of Australia.
15. The winners names and social media usernames may be posted on the social media profiles of The Promotor after the winner has been selected. The winners agree to the use of their names and images in any publicity material, as well as their entry.
16. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram, Tiktok or any other Social Network.
17. The prize must be redeemed within 12 months. 
 

10% Off Thank You Card

Our 10% off Thank You offer applies to full priced items only and excludes all products under the 'Schools Online' section. Discount is automatically applied at the checkout and does not apply to shipping costs. This discount cannot be used in conjunction with any other offer and no further discounts apply. Offer not valid on prior transactions and is subject to change. Offer has been extended beyond January 1st 2024 and all codes remain active. 

10% Off Google Advertising

The 10% off on our Google Advertising applies to our entire Sale section only and is subject to change.
Free Shipping* applies to all orders over $199 and is subject to change.

Warranty

Warranty - we’ve got your back!

All Harlequin branded products are designed to be tough and manufactured to the highest industry standards and will last many years if used and cared for correctly. As stated on each product's description, Harlequin ‘backs you’ with our manufacturer’s warranty on all our products where we warrant against any faulty workmanship, defects and materials.

A warranty does not negate the responsibility of the owner to look after and care for their bag. Depending on how roughly school bags are used and treated day-to-day, will determine their longevity. School Bags are an important part of school equipment and uniform and should be regarded and respected as so.

If you look after, care for and respect your Harlequin Bag, it will look after you and will last many years.

What is not covered

Our warranty does not cover damages that result from accidental or intentional misuse or abuse of the product. It does not cover the normal wear and tear or damages such as abrasion, scratches, fading or overloading of the bag where zippers are forced shut. It does not cover products that have been worn and used incorrectly; backpacks that have had key rings/charms threaded through and hung from zipper holes.  It does not cover sample products sold at sale prices and discounted products sold as imperfect or seconds; products that have been exposed to bleaching; and backpacks that have been machine washed.

Our school Lifetime Warranty label is defined by using a Kindy sized backpack from years 0-2, a primary sized backpack from years 1-6 and a senior sized backpack from years 7-12; and excludes bags handed down to siblings and second-hand bags.

NB: Machine washing or extended exposure to UV and direct sunlight will compromise the protective coatings used on outer fabrics and will cause fading to screen prints and/or dyed fabrics. - See care instructions below.

If any product is deemed to have a manufacturer ‘s fault, then it will be fixed or replaced at no extra cost to the customer. 

Care

Together with school books, our bags have been known to carry all sorts of weird and wonderful things known to man, with spills inside that we still can’t identify!

To care for and keep your bag pristine as possible, please follow the care instructions printed on product labels and information  below.

All printed fabric products must be stored inside in a cool and well-ventilated, dry environment out of sunlight.

Do not use key rings/charms threaded through and hung from zipper holes to pull zippers closed. This creates too much torque on the zip and will damage the zip, which in turn voids your warranty.  Charms are to be hung from the D-Ring on the side of each backpack which has been specifically designed to carry key-rings.

At the end of each school Term. You should sponge clean your backpack to keep it smelling and looking it’s best, and free from remnants and spills. 

Do not machine wash backpacks as this will compromise the protective coatings used on outer fabrics.

Suggested Backpack cleaning: Use a soapy sponge to spot clean and dab any stains on the outside. Do not rub over any screen printed logos or printed transfer stickers, as this will wear away prints.  On the inside of your backpack, clean away spills with a soapy sponge and a drop of disinfectant. Ensure you clean and dry your bag thoroughly as any left-over spill residue will attract mould to grow.

NB: School Backpacks are an important part of school uniform and equipment and should be regarded and respected as so. Depending on how roughly school bags are used and treated day-to-day, will determine their longevity. If you look after and respect your Harlequin school bag, it will look after you and last many years.

Parent E-Store Schools

Any 'Sitewide' discounts advertised do not apply to Parent E-Store School prices. As these prices are negotiated with your school, they cannot be further discounted. This includes all free or discounted shipping. Orders placed via the parent E-Stores are bespoke and made to order and can take up to 14 days to be shipped.

Factory Seconds

Harlequin’s Factory Seconds can be slightly irregular products. This can be for a multitude of reasons including, but not limited to, fabric defects, construction imperfections, slight dye-lot discrepancies, or slight sizing issues. However, our staff looks through each and every piece to inspect for visible flaws. Those without major noticeable flaws are sold as a very clean, Factory Seconds.

Delivery

Despatch of orders from Harlequin's warehouse will take 3-10 days for non-personalised and non-online school orders orders, 3 - 14 days for personalised and 'online schools' orders, excluding Christmas holiday shutdown. Deliveries must be checked upon receipt as any discrepancies will not be accepted after 7 days. If you would like to place an order that requires a specific delivery time frame, please contact us to arrange.

Out of Stock

We update our website product availability multiple times a day. However, in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day and advise you that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order, we will give you a refund immediately; if it is an item we can re-order we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.

Harlequin reserves the right to despatch alternative colours or styles for any promotional items or complimentary parts promised. If no stock is available in any alternative colour or style we are unable to fulfil the promotion description, therefore offers for free items and/or complimentary parts are only available while stocks last.

Free Shipping and Vouchers

From time to time we may promote free shipping or discounted items via email or our social media profiles. During the time frame specified in the promotion, free shipping and other voucher based product discounts will only be applied to orders if and when the customer enters the voucher code in the appropriate field during checkout. Free shipping applies to national orders only and may not be used for express post unless specified. Even if not outlined in the promotional text. Vouchers are not cumulative and cannot be redeemed for cash or cash equivalent. Discount vouchers can not be used for sale items. We reserve the right to decline the use any promotional voucher to a particular order at our discretion, in case this happens a full refund will always be offered to the order if the customer requests it.

N.B. Please note that any storewide promotions or promotional discount cards do not apply to products listed within the 'Parent E-Store/Find You School' section. These prices are negotiated with your school and cannot be further discounted, this includes any discounted and free shipping, unless otherwise stated.

Personalisation

Harlequin takes care to ensure that all personalised items are as close to what the customer has uploaded as possible. Sometimes text and/or design placement is changed so that you get the best-looking products as humanly possible. Personalised products cannot be returned if you have changed your mind or where errors have occurred from a typing error or an error has been made in colour choice. As customers may use all kinds of spellings for names and nick names it is impossible for us to recognise customer mistakes - so please double check your spelling prior to ordering. We do NOT print any trademarked or copyrighted images obtained from other sources. You must be the copyright owner, or provide us with a document mentioning explicit permission to use the images that you send to us.

Variances

Size Variances: Sizes of items listed in descriptions are approximate. The actual size of products may vary due to the handmade or hand finished nature of Harlequin's production processes. Sizes may vary among different product batches of the same item across different colours. In some fabrication processes, fabrics may shrink or expand and it is therefore difficult to control the final size.

Colour Variances: Meticulous care is taken in adhering chosen illustrations onto products. Due to the nature of handmade manufacture, current and older stock batches and computer screen colour output variations, printing supplied may differ slightly from batch to batch in materials, components, features and print colour. Actual stock supplied may differ slightly from photo's illustrated on this website and in brochures due to new stock amendments with product design feature updates which all may be subject to change without prior notice.

Content Disclaimer

Content on this website is provided for education and information purposes only. Information about a therapy, service, or treatment does not imply any endorsement from any source quoted and is not intended to replace advice from your doctor or other registered health professional. Content has been prepared for Australian audiences, and was accurate at the time of publication. Readers should note that, over time, currency and completeness of the information may change. Users are always urged to seek advice from their registered health care professional for diagnosis and answers to their medical questions.

Disclaimer

Harlequin International Group Pty Ltd, the owner of this site, disclaims any responsibility towards any person and organisation for any use of the information stated in this site. Neither the owner nor any party involved with creating, designing and updating the site is liable for any damages, may they be direct or indirect, arising from the use of this site. Your use of this site is at your own risk. As all our items are lovingly made there may be slight product and component variations from batch to batch and colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. Whilst Harlequin International Group Pty Ltd endeavours to keep product information, pricing and other information presented on this site accurate and as up to date as possible, we take no responsibility for any errors or omissions that may arise. All prices and specifications are subject to change without notice. By browsing and purchasing on this website, you are agreeing to this disclaimer.

Links

We may offer links to sites that are not operated by Harlequin International Group Pty Ltd. If you visit these linked sites you should review their policies. Harlequin International Group Pty Ltd is not responsible for the policies and practices of other companies. Any transaction entered into between you and a third party site is at your own discretion and risk.

Privacy

Harlequin International Group Pty Ltd respects your privacy and is committed to keeping all your personal information safe and secure. Any information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Harlequin International Group Pty Ltd - unless ordered by a court of law. By submitting an enquiry, order or request with Harlequin International Group Pty Ltd, you authorise us to add you to our database and may receive, from time to time, details of new products, sales, giveaways and our newsletter.

Capacity

All volumes published represent internal capacity.

Design and Copyright Protection

© Harlequin International Group Pty Ltd. All rights reserved. All worldwide designs and trademarks, pending and registered are designs and trademarks of Harlequin International Group Pty Ltd, subject to protection under Design and Trade Practices Acts worldwide. Any unauthorised use or replication is prohibited by law.