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We offer a manufacturer‘s warranty on all products as stated on each product's swing tag or product description. Unless otherwise stated, we warrant against any faulty workmanship and/or materials, EXCLUDING: Normal wear and tear of product; any misuse and abuse of product resulting in damage or accidental damage; products not used for their intended use, products that have been worn and used incorrectly; backpacks that have had key rings/charms threaded through and hung from zipper holes, discontinued products sold at sale prices and discounted products sold as imperfect or seconds, products that have been exposed to UV light and bleaching, backpacks that have been machine washed.

If any product is deemed to have a manufacturer‘s fault, then it will be fixed or replaced at no extra cost to the customer.

School Backpacks are an important part of school uniform and equipment and should be regarded and respected as so. Depending on how roughly school bags are used and treated day-to-day, will determine their longevity. Backpacks are not to be worn on only one shoulder and MUST be worn on both shoulders for health benefits and wear and tear. If you look after, care for and respect your Harlequin school bag, it will look after you and last many years.

NB: Machine washing or exposure to UV and direct sunlight will compromise the protective coatings used on outer fabrics and will cause fading to screen prints and/or dyed fabrics.